Job Aid

Job Aid

Step 1: Read the customer email carefully to understand their inquiry. Step 2: Open a new email draft and address the customer by their name, if available. Step 3: Start with a polite greeting, such as "Dear [Customer's Name]." Step 4: Use a professional tone throughout the email, ensuring clarity and brevity in your responses. Step 5: Repeat the customer's inquiry or concern in your own words to demonstrate understanding. Step 6: Provide a helpful response or solution to address the customer's inquiry or concern. Step 7: If further information is needed, politely ask the customer for additional details or clarification. Step 8: Offer empathy and understanding, acknowledging any inconvenience caused to the customer. Step 9: If necessary, provide step-by-step instructions or guidance to help the customer resolve their issue. Step 10: End the email with a courteous closing, such as "Thank you for contacting us" or "We appreciate your business." Step 11: Double-check the email for any grammatical or spelling errors. Step 12: Send the email and ensure it is correctly logged in the appropriate customer service system.